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The basic's of shipping
for orders placed within the USA.
For customers outside the US please click to
our International page.
Shipping
 | We ship on Monday and Thursday | | Priority mail is used for most small orders under 1 pound. | | UPS ground service is standard for almost all
orders over 1 pound and orders with high dollar value. | | The minimum UPS s/h charge is $12, US Post $8. | | Packaging fees will apply to many orders. But most notably to
large items such as glass. These fees are assessed on a by item basis and
are meant to only cover the actual costs of the packaging used. | | Delivery time depends on your proximity to
us here in Orange, Massachusetts. For instance, if you live in the Northeast expect a
delivery period of 1 to 2 business days, for the West coast 5 to 7 business days, and so
on... | | Sorry no COD's. All orders must be
pre-paid, checks, money orders, cash, wire transfers and credit cards are
all accepted. |
In a hurry? How about something faster!
| UPS Overnight, 2 & 3 Day services are available upon request.
(additional expense will apply) |
Damaged items
| If you should receive a damaged item, notify Durfee Coin-op
immediately (Within 5 business days of receipt). Until you have done this, do nothing else. | | Damaged goods cannot be returned
nor claims filed until Durfee Coin-op has been notified.
| | Return of damaged items is required in most
cases. | | Durfee Coin-op will handle any and all processing of claims with
UPS. | | You must retain all packaging and packing materials. | | Failure to follow this procedure will make you ineligible for a refund /
replacement. | | All items shipped with UPS are insured
automatically, but this does not guaranty UPS will pay for damages. Technically speaking they offer extended coverage, but not guarantied payment and are very difficult to collect from. | | All and any refunds will be issued upon completion of the claims process. This may take several weeks in some cases and always requires customer involvement. | | Due to some recent developments with UPS, refunds, even for fully insured items such as large & oversized, awkward, fragile and delicate items are no longer always possible with the standard packing processes I use. To be sure of insurance collection specialty packing crates are a must for items such as large dome glasses (especially curved glass) or oversized parts and pieces. If you chose standard packing, you may not receive a refund for a item damaged in transit. | | Items shipped with the post office are not automatically insured. If
you don't specifically request insurance, it will not be included. Customers
outside the US take note! No insurance, no coverage. | | Damage claims with the US Postal service will be handled by the
customer. | |
